ICRQ UK International Award in Safe Baggage Handling Service

The Award in Safe Baggage Handling Service is a programme that teaches people how to handle baggage in a safe and efficient manner. It covers different settings like airports, hotels, and transportation hubs. Participants will gain the knowledge and skills needed to handle baggage properly. This course is designed to teach how to keep baggage safe and secure during handling. It also emphasises the importance of providing good customer service and maintaining professionalism. During the training session, participants will be taught various aspects related to baggage handling. This includes understanding the procedures involved, following safety regulations, operating handling equipment, and implementing best practises to ensure passengers receive exceptional service.

ASSESSMENT:

Assessments and Multiple-Choice Questions (MCQ) are used to test this skill. The learner must pass both tests with a certain score in order to get this qualification.

MODULES:

• Introduction to Baggage Handling Services
• Roles and Responsibilities of Baggage Handlers
• Safety Regulations and Security Measures
• Baggage Handling Procedures and Protocols
• Types of Baggage and Handling Requirements
• Baggage Sorting and Tracking Systems
• Proper Lifting and Carrying Techniques
• Use of Handling Equipment (Trolleys, Dollies, Conveyor Belts, etc.)
• Communication and Customer Service Skills
• Dealing with Special Baggage (Fragile, Oversized, Restricted Items, etc.)
• Baggage Security Screening Processes
• Baggage Reconciliation and Tracing
• Lost and Mishandled Baggage Procedures
• Emergency Response and Crisis Management
• Continuous Improvement in Baggage Handling Services

The qualification has recommended course duration of 4-5 days.